Shipping & Returns

Shipping

Where we deliver

Azureau delivers across the Province of Ontario. At this time, we do not service other territories.Delivery timeframes vary by region. In general we strive to complete deliveries as follows:

  • Greater Toronto Area: 3-5 business days
  • Ottawa, London, Barrie, Kitchener-Waterloo, St. Catherine’s: 5-7 business days
  • Other Areas: 7-10 business days
What we deliver

Any item that appears on Azureau.com is available for purchase in stated case volumes (usually 6 or 12 bottles). Mixed cases are sold on “as is” basis and not substitutions are allowed. Products that are sold at the LCBO carry a handling fee.

The minimum order volume is one case (ie 6 or 12 bottles).

How we deliver

Azureau only works with professional couriers experienced in the handling of alcoholic beverages. Products are shipped in their original containers (which safely made the trip to Ontario from half way around the world in some cases). For mixed cases Azureau uses drop resistant packaging to protect
your purchase.

Please note: per Ontario regulations we require that individuals receiving wine orders are at least 19 years of age and are not intoxicated. Our delivery couriers must ask for proof of age and get a signed receipt of delivery prior to leaving alcohol.

Charge for delivery

Any order over $400 before tax earns your free shipping. Pickup at our office is also free (we just need 3 days to get the product ready for you). At times we run special Free Shipping promotions.

Otherwise, our standard shipping fees per order is $15.

    Returns

    We want you to be happy with your purchase. If you’re not please let us know. We will gladly take back any unopened bottles. You can exchange those for another wine or use their value as store credit. There’s not charge for us to pick up.

    Damaged Items and Missed Deliveries

    If any item arrives to you damaged, please send us a photo at office@azureau.com. We can replace the damaged bottles of replace the entire case at your option.

    Our drivers will always call prior to dropping off your order. If we miss you; they will reattempt delivery on their next pass through your neighbourhood. If you want us to leave the delivery in a secure place—like the back porch or with your concierge—please note that when you order.